Posts tagged Dell needs some customer service tips

When I last wrote about Dell, I was wondering whether my computer would be shipped out on time. After all of the runaround I went through with Alexis the sales rep, I was willing to bet good money that the machine would not be shipping out on the promised date of October 14th. During my last telephone conversation with Alexis, she assured me that I would be getting an automated e-mail from Dell and one from her letting me know that the machine was shipped.

Imagine my surprise when I received an automated phone call from Purolator letting me know the tracking number for my Dell package on the 13th. Curious, I went online and entered the tracking number to find out where the package was at. I immediately noticed that Purolator picked up the package from Dell on the 12th, two days before it was supposed to go out. This was good news. The problem? Where were the two e-mails I was supposed to have gotten from Dell and Alexis? Considering that the tracking information showed the package was due in Toronto in the next few days, I let it slide. As long as it was delivered to my office, as I was promised, everything else would be gravy.

Guess where the computer was delivered to? If you answered my office, you’d be wrong.

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I was going to wait I had the new computer before posting about the shitty experience I had ordering it. But it’s a quiet day around here as we’re off work for the holiday.

Since my current computer is a Dell and it lasted me over four years without giving me any problems, I figured I’d go with them again. It turns out that my employer has a corporate discount of five percent which was just another reason to go with Dell again.

I got the name of the company’s contact at Dell- Mark-and e-mailed him explaining what I was looking for. Since my last purchase, Dell has obviously made changes to their line-up of models so I had some questions about which model I should get.

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