I have been engaged in an epic battle the last three weeks; one I hope is resolved tomorrow. As previously mentioned, my furnace was cleaned by a Sears Home Central technician last month. A few weeks later, while my ducts were being cleaned by some fellows from another Sears department, I was shown how ‘clean’ my furnace was. The motor was dustier than Lindsay Lohan’s underwear drawer.

After calling the Home Central line, I was told that someone from customer service would call me back. I let three business days go by without any response from Sears. I called in and explained the situation again to the hapless idiot on the other line. “Well ma’am, these requests take some time to reach customer service. I see here that a note has been made on your account, so someone will definitely call you back.”

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